Shipping Policy 🚚

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. we're not responsible for delays due to customs.

jj jeweller exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to an address in accordance with your selected delivery jj jeweller endeavors to dispatch orders as quickly as possible and in the order in which they are placed. For non-customized orders,

we aim to deliver within 5 to 12 business days following confirmation of an order, unless otherwise agreed. Please allow up to 5 additional days for rural/remote areas. Though we aim to deliver within the communicated timeframe, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 25 to 30 business days, you may cancel your order.

For customized orders, a delivery time exceeding 30 days may be required. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, you will receive an email confirmation with your expected delivery details if you have supplied us with your email address.

If your order does not arrive by the scheduled date, please contact Customer Service via Email :- Support@jjjeweller.com
Order Over USD $120 TO $150 And Get Express Shipping 5 to 7 working Day's

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@jjjeweller.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@jjjeweller.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.